1.Do I need register to place order online?
Yes, you can view our website freely , but need register to place order. Each time you place order , you will get Reward Points in your account according to your total order amount. We will give you free gifts or upgrade your account to lower price group when your point reach certain amount.
And we can provide more information and service, give more discount to registered customer
2. I need send the products as gifts, can you send my order to another palce than mine?
Yes. We are glad to do for you. You can write another adress to delivery your order when you place order.We will send your order direct to the person themselves you send gifts.
3. Do you accepet OEM orders?
Yes, we welcome customer to place OEM orders.
4. Do you accept drop ship order?
Yes, we are glad to accept drop ship order. We will arrange delivery products to your customer directly.
You can remark drop ship when you creat account , we will give you full support to expand your business, and we will never connect with your customer, the sender are you name or your company name.
5.Do you have any discount for new customer? Can I place small trial order firstly?
Yes. We will give new customer discount and send them a discount coupon to use in their trial order, and we welcome our new customers to place small trial order to experience our safe online order, good quality, quick delivery and excellent service.
6.Which payment methods do you accept?
Now we accept Bank Transfer and West Union Payment
7. Which shipping ways will you deliver my orders? How to calculate shipping fee for my order?
Now we send small order by all major Express way and deliver large order by air or by sea.
All the price in our website don't include shipping fee, we have a talbe rate shipping fee according to your total order amount, that is we canculate according to the order we have shipped abroad before, it's much less the the shipping fee we need pay for most of country. You can find more information in Shipping & Returns page
8. I am a trade customer, Can you send us samples?
You need buy samples in our online shop and place order online, and remark 'trade order sample' in your order instruction, we will refund the higher amount than mass production price when you place trade order( more than 100pcs/ model)
9. What is your order procedure? How to Place order online?
1.) Register with supgifts.com for free
2.)Login your supgifts.com account
3.)Search or browse products
4.)Add products to shopping cart
5.)Check out and confirm checkout
You can change and edit payment information, shipping information, payment methods, special instruction, items and quantity in this step. If all are O.K., you can confirm your order by click “Confirm the order " button.
Then you have placed your online order successfully
10. How long will you delivery after placing order? How can we trace my order?
General we will arrange delivery 1-3 days after receiving your payment if we have stock in our warehouse.
For large order or the order we need produce for you ,we will arange production 3-6 days after receiving your payment.
After we arrange delivery, we will email you the tracking number and tracking information to your register address. And our friendly service staff will be glad to provide any help during delivery.
You can also find all this in the page during each step you place order.
